Thank you for choosing Urban Aesthetica LLC. We want you to be satisfied with your purchase. If you are not satisfied, here is our refund and return policy.

  1. Return Terms
    We accept returns within 7 days of purchase, provided the following conditions are met:
    The item must be unused and in its original tags and packaging.
    The item must be returned in good condition and without damage.
    You are kindly requested to keep proof of purchase (such as a receipt or invoice) to facilitate your refund request.
  2. Return Process
    To return an item, please follow the steps below:
    Contact Customer Service: Please contact our Customer Service team at derrelllewis@urbanaesthetica.shop
    Phone: +1 (351) 529-4841 with your return request.
    Obtaining a Return Authorization: We will provide you with the return authorization information and return address.
    Packaging and Returning: Securely package the item in its original packaging along with your order information and return authorization. You are responsible for the return shipping costs.
    Shipping: Ship the item to the address provided.
  3. Refund Processing
    Once we receive and inspect your return, we will begin processing your refund. Refunds will be made to the original payment method.
    Refunds are usually processed within 5-7 business days of receiving the return.
    Please note that some banks or payment platforms may require additional processing time before the refund appears in your account.
  4. Exchange Policy
    If you wish to exchange an item, please follow the above return process to process the return. Once we receive the return, we will re-ship the new item upon your request. Please note that you may be required to bear the shipping costs of the exchange.
  5. Non-Returnable Items
    The following items are not eligible for returns:
    Gift Cards
    Customized/Personalized Items
    Unsealed Hygiene or Personal Care Products
  6. Contact Us
    If you have any questions about our refund and return policy, please feel free to contact us:
    Email: derrelllewis@urbanaesthetica.shop
    Phone: +1 (351) 529-4841
    Address: 1290 Cancun Ct, Colorado Springs, CO 80910-4107

Thank you for your continued support of Urban Aesthetica LLC, and we look forward to providing you with quality products and services!