- How do I place an order with Urban Aesthetica LLC?
You can browse our product categories, select the items you are interested in, click “Add to Cart”, then review your selections in the shopping cart, click “Checkout” and follow the prompts to complete the payment. - What payment methods can I use?
We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), debit cards and PayPal. All payments are processed in a secure payment environment. - Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service team as soon as possible (derrelllewis@urbanaesthetica.shop). Please note that we will try to accommodate your request before the order is processed and shipped, and no modifications will be made after that. - How long will my order take to arrive?
It usually takes 2-3 business days to process the order. Shipping time varies depending on the destination, usually 3-7 business days in the continental United States. You will receive tracking information after the order is shipped. - How do I process returns or exchanges?
We offer a return and exchange policy, and you can request a return or exchange within 7 days of receiving the item. Please ensure that the item is unused, in its original packaging, and with proof of purchase. - Where can I find the status of my order?
You can track the status of your order by logging into your account and looking in the “My Orders” section. If you do not have an account, you can also use the tracking link in the order confirmation email to check the status. - Are your products guaranteed to be of high quality?
Yes, we are committed to providing high-quality products. If you have any questions about the item you received, please contact our customer service team in time and we will resolve the issue for you. - Do you ship internationally?
We do not ship internationally. - How can I contact customer service?
You can contact us via the following methods:
Email: derrelllewis@urbanaesthetica.shop
Phone: +1 (351) 529-4841
Address: 1290 Cancun Ct, Colorado Springs, CO 80910-4107 - What is your privacy policy?
We value your privacy and all collection and use of your personal information is subject to our Privacy Policy. Please refer to the Policy for details on how we protect your information.
